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Transit Toll Credits Frequently Asked Questions

 

STATE ROAD AND TOLLWAY AUTHORITY (SRTA)
RIDE TRANSIT - EARN TOLL CREDITS PILOT PROGRAM

 

Q: How much are the incentives for pilot program? How many credits can I earn?

A: You can earn $2.00 per Qualified Trip up to 5 Qualified Trips per month.  A maximum of $10 per month can be earned by a single Peach Pass customer per Peach Pass account.  A maximum $60 can be earned per Peach Pass account for the initial 6-month trial period. 

Q:  When does the registration period start and end for this pilot project?

A:  Online registration for the Ride Transit – Earn Toll Credits Pilot Project started on Friday, March 13, 2015 and will end on April 30, 2015.

Q: How do I get the toll credits?

A: After you complete the online registration form and provide your Peach Pass transponder and either your Breeze or Xpress Pass serial number, we will handle the rest! All you have to do is ride transit instead of driving in your car during rush hours (AM – 5:30am – 10:00am; PM – 3:00pm – 7:00pm) and with your Breeze Card or Xpress Pass information, we will monitor your activity and automatically credit your Peach Pass personal toll account with credits monthly. Credits earned will be applied to your Peach Pass Personal Toll account by 20th of the following month. (i.e., credits in April will be applied by the 20th of May and so on).  If your transit pass expires, you will have to complete the online registration form and enter your new transit pass serial number or call the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277). We encourage you to save the online registration from in your “favorites.”

Q:  Once I register for the program online, when can I start riding transit and earning toll credits?

A:  Once you complete the online registration form, you will be notified via email about your exact start and end dates for the program. You will receive a “welcome” email within 48 hours or less of registering for the program.

Q:  What bus routes can I ride to participate in the program?

A: Eligible Xpress routes:

  • 410 Sugarloaf Mills to Lindbergh MARTA Station
  • 411 Hamilton Mill/Mall of Georgia to Midtown
  • 412 Sugarloaf Mills to Midtown
  • 413 Hamilton Mill to Downtown Atlanta
  • 416 Dacula to Downtown Atlanta

Eligible Gwinnett County Transit routes:

  • GCT 101 I-985/SR 20 Park and Ride to Downtown Atlanta
  • GCT 102 I-85 Indian Trial Park and Ride to Downtown Atlanta
  • GCT 103 I-85/Sugarloaf Mills Park and Ride to downtown Atlanta (Zone 2)

Q: How do I figure out which Xpress or Gwinnett County Transit (GCT) route works best for me?

A: Both Xpress and GCT have websites designed to help you figure out what route is best based on where you live and where you work. Xpress has a trip-planning tool on its homepage. GCT has a website with routes listed and links to the regional trip planner called ATLtransit.

Q:  Where can I purchase an Xpress pass or Breeze Card to participate in the pilot program?

A: Purchasing an Xpress Pass or Breeze Card is simple. 

Xpress Pass:

  1. Online - visit our Xpress Online Sales website. Visa, MasterCard, Discover and American Express cards are accepted.
  2. Mail/Fax - customers should use the Mail/Fax Order Form.
  3. In-Person - customers may visit GRTA offices at 245 Peachtree Center Avenue, Suite 400, Atlanta, GA 30303 between 8:00 a.m. and 5:00 p.m. to purchase passes. Cash, check and credit cards are accepted.

Breeze Card:

  1. Online - set up an online account here
  2. Any Breeze Vending Machine in all 38 rail stations. Machines accept cash, credit and debit. Machine does not accept denominations greater than $20.
  3. MARTA RideStores - Five Points and Airport MARTA Stations

Q: Do I need a Peach Pass to participate in the Ride Transit – Earn Toll Credits Pilot Program?

A: Yes, you need a Peach Pass in order to participate in the program. Peach Passes can be obtained online or by calling the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277). You can also visit our Peach Pass Customer Service Walk-up Centers located at 47 Trinity Avenue, Atlanta, GA  30334 and the Department of Driver Services, Hurricane Shoals location in Gwinnett County.

Q:  Can I register multiple Peach Passes on a single Peach Pass account?

A:  During this pilot program you can only register one Peach Pass transponder per personal toll account.

Q: Where do I find my Peach Pass transponder number?

A: You can find the number on the transponder sticker on your vehicle windshield. See the red circle below.

Q:  Where can I get a Peach Pass?

A:  You can pick up a Peach Pass at one of our walk-up centers at 47 Trinity Avenue, in downtown Atlanta and at the Department of Driver Services Hurricane Shoals location. You can also register for a Peach Pass online or by calling the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277). Once you open a personal toll account, you should receive your Peach Pass within a few days and then you will be able to start the program.

Q: How can I find the serial numbers on my Breeze card or Xpress pass?

A: The serial numbers can be found on the back of either pass. See the red circles below.

Q:  Can I register more than one transit pass at a time?

A:  During this pilot program you can only register one transit pass (Xpress or Breeze) at a time. Only one pass can be tied to a participant and a Peach Pass account at any given time.

Q:  What do I do if my transit pass expires or is lost or stolen?

A:  If your transit pass has expired or has been lost or stolen, you will need to complete a new online registration form and provide your new transit pass (Xpress or Breeze) serial number in order to continue to earn toll credits within your six month time period. You can register as many passes as needed – not to exceed a total of $60 in toll credits over the six month pilot program time period.

Q: Can I use Gwinnett County Transit’s paper pass or cash and still participate in the Ride Transit – Earn Toll Credits Pilot Program?

A: No, in order to participate in the Ride Transit – Earn Toll Credits Pilot Program, you will need to use a Breeze card to pay for the bus fare when riding GCT buses. The unique, trackable serial number on the Breeze card is needed in order to determine your rewards. 

Q:  What do I do if my pass expires or runs out of funds?

A:  If your Xpress Pass has expired or you do not have a reloadable Breeze card, you will need to re-enroll in the program upon the expiration of your pass or when funds run out and register a new pass serial number. Multiple passes cannot be registered at one time. One pass per registration.

Q: I have a Pay n GO! Peach Pass that I purchased at a CVSpharmacy/Walgreens, will that work for this program?

A:  Not unless you convert it to a standard personal toll account first.  In order for you to use your Pay n GO! Peach Pass in this program, you will need to call the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277) and convert your account to a personal toll account by providing your contact information and vehicle information. You can continue to use cash through your Pay n GO! Reload card to pay for tolls, but we will need your vehicle information in order to monitor your activity.

Q: I have additional questions. Who can I contact?

A: Please call the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277) or email commutercredits@peachpass.com.

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