F.A.Q. - Frequently Asked Questions

Below is an evolving list of Peach Pass frequently asked questions (FAQs).  Find out how to manage your Peach Pass account, where to get a Peach Pass, or even find details on deactivating transponders.  For additional questions, please contact the Peach Pass Customer Service Center by phone at 1-855-PCH-PASS (724-7277) or submit an online inquiry here.

What is a Peach Pass transponder?

A Peach Pass transponder is a small electronic sticker device used for toll transaction detection. It can be adhered to a vehicle windshield or the front headlamp of a vehicle or motorcycle. It is connected to a Peach Pass customer’s account and allows tolls at each Express Lane facility to be collected electronically, with no toll booths requiring drivers to slow down or stop.

To open a Personal Toll Account, the most common account type, you will provide the following information:
  • Name, address, contact phone number, and email address
  • Year, color, make, model, and license plate number of the vehicle(s) requiring a Peach Pass transponder
  • An initial payment of $20 to open the account. Payment can be made online in the form of credit or debit card. Alternatively, at select Peach Pass Retail Center locations, customers can pay with check, money order, or cash.
  • A valid, active credit card or debit card for replenishment of the account

Peach Pass transponders are free. Most motorists open a Personal Toll Account, which requires a prepaid toll balance (minimum of $20) using a debit or credit card. This balance is deducted when a motorist incurs tolls by using the Express Lanes. The Personal Toll Account is replenished with $20 when the account gets to a low balance of $10 or under.

For motorists who want to pay tolls with cash, BancPass Pay n Go Starter Kits are available for purchase at participating retailers throughout Georgia including CVS, Kroger, and Walgreens. The Starter Kit includes a Peach Pass transponder and a Reload card. Upon purchase, the account is activated with funds for tolls automatically loaded onto the account. After registering the vehicle’s license plate through text message, the BancPass customer service center, or the BancPass phone app, customers can drive on toll facilities. Customers can replenish their accounts at any participating retailer using cash or debit; or through the BancPass phone app or website using a credit card.

Your Peach Pass transponder number is located on the front of your Peach Pass sticker tag. Customers can also access their Peach Pass transponder number by visiting mypeachpass.com or the Peach Pass Go! Mobile app. The Peach Pass Transponder number associated with each vehicle associated with a Peach Pass account can be found by clicking “Manage Vehicles” under “Vehicles & Transponders”.

You can sign up for a Peach Pass account online by clicking here or contacting the Customer Service Center by phone at 1-855-PCH-PASS (724-7277) or in person at a Peach Pass Retail Center. Want a Peach Pass today? Visit us at these locations:

 

Peach Pass Retail Center
245 Peachtree Center Ave, NE
Ground Floor Level
Atlanta GA, 30303-1224
Open Monday-Friday, 8:00 AM – 5:00 PM

Lawrenceville Department of Driver Services
310 Hurricane Shoals, NE
Lawrenceville, GA 30046
Open Tuesday – Saturday, 8:00 am – 6:00 pm; Saturday – 8:00 am – 12:00 pm

Locust Grove Department of Driver Services
619 Tanger Boulevard
Locust Grove, GA 30248
Open Tuesday – Saturday, 8:00 am – 6:00 pm; Saturday – 8:00 am – 12:00 pm

Kennesaw Department of Driver Services
3690 Old 41 Highway, NW
Kennesaw, GA 30144
Open Tuesday – Saturday, 8:00 am – 6:00 pm; Saturday – 8:00 am – 12:00 pm 

Each vehicle must have a properly installed Peach Pass transponder to ensure accurate toll transactions on the Georgia Express Lanes. Your Peach Pass must be permanently installed on the inside and center of your windshield before driving on the Georgia Express Lanes. 

  • Allow 3/4 inch from the center of the mirror and 2 inches from the top of the windshield
  • If you have another type of tag on your windshield, it must be at least 2 inches away from the Peach Pass transponder
  • Install the Peach Pass when the windshield’s temperature is above 50°F (10°C). If necessary, use your heater/ defroster to warm the windshield before installing.

Peach Pass transponders cannot be reused or reattached. If you switch vehicles or want to reapply a transponder after getting your windshield replaced, please request a new Peach Pass transponder by contacting the Customer Service Center by phone at 1-855-PCH-PASS (724-7277) or in person at a Peach Pass Retail Center.

Note: Metallized windshields require a headlamp Peach Pass rather than the standard windshield tag to ensure accurate toll readings. Peel the sticker tag located above the barcode off and place it in the center of your car’s headlamp.

Alternative Fuel Vehicles (AFV) with the proper AFV license plate and motorcycles for free in the I-85 Express Lanes if they have been certified through Peach Pass and are associated with an active Toll Personal or Toll Corporate Account. Additionally, the I-85 and I-85 Extension Express Lanes allow for 3 or more person carpools to receive free toll benefits, when customers have an active Peach Pass Toll Personal or Toll Corporate account and use the Peach Pass Verify mobile app to verify each carpool trip. Prepaid Pay n Go accounts and interoperable toll accounts from other partnering states (E-ZPass, SunPass, QuickPass, etc.) are not eligible for free toll benefits through the Peach Pass Verify mobile app.
Vehicles with more than 2 axles or 6 wheels are not allowed in the lanes (except for over-the-road buses). Vehicles with trailers and tractor-trailer trucks are not allowed in the lanes.
Public transit providers that operate in this corridor, including the Xpress commuter service and state-registered vanpools, can use Georgia Express Lanes free of charge. Any additional state or county transit agencies that expand or introduce operations within the area and register also have access to the lanes. There are no additional costs to access Georgia’s Express Lanes for public transit riders, state-registered vanpools, or public transit providers.
Yes, download the Peach Pass GO! mobile app today! The Peach Pass GO! mobile app helps you to manage your Peach Pass account with a few simple swipes. Peach Pass GO! is available for FREE in the Apple iTunes and Google Play stores. The Peach Pass GO! mobile app replaced the Peach Pass GO! 2.0 app, and provides a peachier, more user-friendly, and easier than ever way to manage your account on the go!
Motorists with a registered, active Peach Pass (or a valid interoperable toll pass from E-ZPass, Sun Pass, E-Pass, and Quick Pass) can access Georgia’s Express Lanes. All vehicles, including toll-exempt vehicles, must be registered for a Peach Pass account with properly installed.
How do I log in to my Peach Pass account online?
You can manage your Peach Pass account online by logging in on mypeachpass.com/login or using the Peach Pass GO! app. First time logging in to your account on the mypeachpass.com site or the Peach Pass GO! app? To establish new login credentials:
  1. Navigate to the login page here and select the “Set up Web Access” icon.
  2. Enter the e-mail address you signed up with (note that it will default as your primary e-mail address on the account).
  3. Enter your account number
  4. Create your password and Peach Pass PIN.
  5. You’re all done!
If you have questions about online access, please contact the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).
Customers with a Peach Pass Toll Personal, Toll Corporate or Toll Corporate Fleet Account can view their Peach Pass dashboard, account information, vehicle profiles, billing and payments, and Peach Pass Plus preferences online at MyPeachPass.com. The Peach Pass GO! mobile app also offers Peach Pass Toll Personal Account customers added control and access to their account information. Using the mobile app or mypeachpass.com, motorists can also register for a Peach Pass account, update account information including credit cards, add new vehicles, and manage account notifications in a secure environment for Android and iPhone customers.

There are three types of customer accounts, Toll Personal, Toll Corporate, and Toll Corporate Fleet Accounts. A Toll Personal Toll Account is for personal, noncommercial customers with privately owned, leased, or rented Vehicles and is limited to no more than 10 Peach Pass transponders per account (up to ten vehicles with one transponder each). A Toll Corporate account is for companies or businesses with corporate-owned, leased, or rented vehicles. Up to 10 Peach Passes may be linked to any one Toll Corporate Account. For larger fleets, Toll Corporate Fleet accounts are available, and the number of Peach Passes linked to a Toll Corporate Fleet account is not limited. All accounts are prepaid, and a sufficient balance must be maintained to cover tolls and other charges incurred. Each time a Peach Pass is accepted as a method of payment at a toll facility, or the toll account otherwise incurs a fee or other charges, the applicable amount will be deducted from the prepaid balance in the account.

Peach Pass transactions typically take 14 days for a transaction to post to your account, however, it can take up to 30 days in some instances. If you do not see transactions posted after that, please contact the Peach Pass Customer Service Center at 1-855-724-7277 or submit an online inquiry here. Please note on occasion, in the event a customer’s Peach Pass transponder is not properly read (which may occur when a transponder is incorrectly placed on the windshield), a manual image review must occur and, in such cases, posting may take up to 60 days.

After you log in to your My Peach Pass account or the Peach Pass GO! mobile app, select “Manage Payment Method” and click ”Edit” to update the credit card on your account. To change your credit card, click “Remove” and confirm your selection. To add a new payment method, click “Add Payment Method” and enter your new credit card information.

The Peach Pass credit card processor utilizes a service offered by your credit card company to provide updated credit card information. Credit card accounts enrolled in this service are updated automatically when changes to card data are reported by the card brand. The updater service covers Visa, Mastercard, and Discover. If you want to prevent these updates, contact your credit card provider and opt out of the service.

Motorcycles and Alternative Fuel Vehicles (AFV) must have a valid Peach Pass transponder and have the proper license plate designation (motorcycle license plate or AFV license plate issued by the Georgia Department of Revenue) to be eligible for free toll benefits. When adding your qualifying AFV or motorcycle to your Peach Pass account, select the option for “Certified AFV/Motorcycle”. SRTA will review and confirm once your vehicle has been registered to ride for free. Until then, you will be charged for tolls.

Peach Pass transponders cannot be reused or reattached. You must request a new Peach Pass transponder for your new vehicle. Order your new Peach Pass transponder online in three easy steps:

  • Log in to your account here
  • Click on the “Manage vehicles” icon under “Vehicles & Transponders”
  • Click on the “Add Vehicle” icon
  • Select “Add a Peach Pass” from the left-hand sidebar and click the orange “Add” button to order a Peach Pass for your new vehicle.
  • Enter the requested information (new vehicle’s make, model, year, color, and license plate number).
  • Your new Peach Pass transponder will be mailed to you within 7-10 business days.
  • Be sure to remove the old vehicle from your account if it is no longer in your possession.

Your Peach Pass transponder will be activated and ready for use when you receive it. If you have any questions, please contact the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).

Yes, your new temporary license plate number can be added to your account or used to open a Peach Pass Toll Personal account. Simply select “Yes” under “Is this a Temporary Plate?” when adding a vehicle to your account. Failure to update your account with your permanent license plate number may result in violation notices being issued. When your new license plate comes in, please update your vehicle’s license plate through the following steps: 

  • Log in to your account here
  • Select “Manage Vehicles” under “Vehicles & Transponders”
  • Select “Edit” for the vehicle with the temporary license plate
  • Update your license plate number and click “Save”
Login to your account. Select “Manage Vehicles/ Peach Pass” from the left side of the screen. Select “Remove” from the right side next to the vehicle information. Click “Remove/ Delete Now” to confirm. You may also contact the Peach Pass Customer Service Center at 1-855-724-7277 to deactivate old Peach Pass transponders. If you sell your vehicle, you can cancel your vehicle’s registration online using the Georgia DOR DRIVES e-Services or in-person at your local County Tag Office.
You can request an account closure online at mypeachpass.com or through the Peach Pass GO! Mobile App by following the steps below. You can also contact the customer service center (1-855-724-7277) or visit a Peach Pass Retail Center. How to request account closure via www.mypeachpass.com or the Peach Pass Go! mobile app:
  • After you log in to your account, select “Request Account Closure” under the “My Account” menu or the website footer.
  • Select your reason for account closure (optional).
  • Click “Close Account”.
Once you fill out the contact form, your transponder will be deactivated immediately, but your account will remain open for 15 business days to post outstanding transactions. Please allow 15 business days for your refund to post to your credit card account or 6-8 weeks for your refund check to arrive. A $5 refund fee is applied for any paper check refunds requested. Check refunds under $5 will not be issued.
Is there a new Peach Pass GO! mobile app?

Yes, download the Peach Pass GO! mobile app today! The Peach Pass GO! mobile app helps you to manage your Peach Pass account with a few simple swipes. Peach Pass GO! is available for FREE in the Apple iTunes and Google Play stores. The new, upgraded Peach Pass Go! Mobile App is a full app replacement and not an upgrade to the Peach Pass Go! 2.0 Mobile App. Customers must download the new Peach Pass Go! Mobile App to manage their account on the go!

Download on the App Store
Download on Google Play

The Peach Pass GO! mobile app only has the autofill function enabled through the biometrics feature. If you opt to not use this feature, you will need to sign in with your email and password.

Yes, after you enter your email and password to log in to the Peach Pass GO! mobile app, turn on “Biometrics Recognition” in 3 easy steps:

  1. Click “My Account”
  2. Click “Account Preferences”
  3. Scroll down and turn on “Biometrics Recognition” and Save.

When you log in the next time, click the Biometrics Recognition icon for Apple or Android as shown below to log in and save this feature.

If you receive the message “Biometrics authentication not supported”, please see the troubleshooting instructions below.

For Apple iOS, if FaceID still doesn’t work, go to iPhone settings, Apps, Peach Pass Go!, and ensure that FaceID is On.

For Android, if biometrics still does not work, go to settings > security & privacy >Biometrics to enable/disable.

Once you log in to the new MyPeachPass.com or Peach Pass GO! mobile app, you will be able to view all past trips and transactions. Trips occurring during the upgrade and migration window will still be calculated and posted with minimal delay.

The customer satisfaction survey will only refer to the “customer service representative” and not the agent interacted with by name. Please note that feedback on customer service interaction is still collected and reviewed. Your feedback is important to us! Thank you for taking the time to share it with us.

SMS documents/notifications can be viewed in the Peach Pass GO! mobile app with all other documents/notifications when selecting “view all”. Alternatively, you can view documents/notifications and use all filters when viewing your account on mypeachpass.com instead.

The Annual Statements are not currently available for Peach Pass accounts. Customers may generate a custom statement or access monthly statements with the same information from their account on mypeachpass.com. Please note when this statement is generated, the date displayed on the statement is the date the trip occurred on the associated Express Lanes and not the date it was posted to your account.

The date/time logged is shown in Eastern Time, even if the inquiry was submitted in another time zone.

Rates can be found online here (link to https://peachpass.com/real-time-toll-rates/). Additionally, customers can access real time toll rates through a link in the mobile app. Please sign into your Peach Pass account on the Peach Pass GO! mobile app and select the navigation menu in the top right corner of the screen. A link to https://peachpass.com/real-time-toll-rates/ will be available for real time toll rates in the dropdown menu that appears. Upgrades are coming.

What is Banc Pass Pay n Go?

BancPass is an approved, licensed vendor of Peach Pass. BancPass provides a pay as you go, cash reloadable toll tag account for customers who wish to pay for tolls using cash.

The BancPass Pay n Go Starter Kit is $20 and includes:
  • A Peach Pass Transponder with instructions on how to place the Peach Pass Transponder on the windshield
  • A Reload Card with $15 worth of tolls loaded onto the account
  • Terms and Conditions of the program
There is a $5 activation fee, which is included in the $20 Starter Kit cost. There is a $2.00 fee to reload the account using the Reload Card.
BancPass Pay n Go Starter Kits are available at participating Kroger, CVS, Walgreen’s, and Costco locations throughout Georgia. Visit www.BancPass.com for participating retailers near you. The Starter Kit includes a Peach Pass transponder and a Reload Card. Upon purchase, the account is activated with tolls automatically loaded onto the account. After registering the vehicle’s license plate through text message, the BancPass customer service center, or the BancPass phone app, customers can drive the road. Customers can replenish their accounts with their Reload Card at any participating retailer using cash or debit; or through the BancPass phone app or website using credit.
You can view your account balance via the BancPass mobile app or by texting the word BALANCE to 866-978-5061. Text message rates may apply. BancPass service fees may also apply. You will be notified and given an option to opt-out of BancPass service fees prior to being charged. The best way to manage your account is by downloading the app.
Reloading your BancPass account has several payment options such as cash, credit or debit card. Additionally, there are multiple ways to process your transaction, including in-store at Kroger, CVS, and Walgreens, online, by phone through BancPass customer service, or via the BancPass app. For more details, please go to www.BancPass.com.

Please go to www.BancPass.com or call 866-978-5061 or email BancPass at [email protected].

The BancPass phone app allows you to register new transponders, view all toll charges, and check account balances. You can also replenish your account through the mobile app. The BancPass app provides you with a digital reload card, doing away with physical reload cards. Simply click on the Vehicles tab and reload using the barcode.

BancPass Pay n Go works on all Express Lanes in Georgia and in any states that accept Peach Pass including E-ZPass, SunPass, E-Pass, and QuickPass facilities.

What are reversible toll lanes?
Reversible express lanes are toll lanes where the direction of traffic flow can be changed to help manage congestion and increase capacity. While the direction of travel is set based on peak commuting hours, the direction can be changed to assist with traffic flow for major events, incidents, or hurricane evacuations to ensure the lanes flow in the direction with the greatest travel demand. Georgia’s reversible express lanes schedules are set by the Georgia Department of Transportation (GDOT) and are subject to change. Daily reversals are performed by GDOT’s HERO units and take approximately 2 hours to complete.
Georgia’s Express Lanes are dynamically priced, meaning as demand for use of the lanes increases, the toll amount rises to ensure that you experience more reliable trip times. The minimum toll rate for all Georgia Express Lanes is $0.10 per mile. You can expect toll rates above the $0.10 per mile minimum to vary based on travel conditions on each express lane facility rather than a predetermined rate. Toll rates are posted prior to facility entrances, allowing you to decide whether to use the lanes. Tolls are collected electronically with no toll booths requiring you to slow down or stop. Toll rates are displayed at each lane entry point on changeable message signs. The top rate displayed on the sign is the toll to ride in the lane from the upcoming entry point to the following exit point, while the bottom rate is the toll from that entry point to the last Express Lane exit. When you exit between entry points, the toll rate will be between the two displayed rates. Once you enter, your toll rate does not change.
Georgia’s Reversible Express Lanes run around the clock, and the direction of the reversible lanes is determined by the GDOT. Because the I-75 South Metro and Northwest Corridor Express Lanes are reversible, the northbound and southbound directions follow an approximate schedule. We sometimes make temporary changes to the schedule for holidays, area events, or incidents. Click here for the I-75 Northwest Corridor detailed reversal schedule Click here for the I-75 South Metro detailed reversal schedule
Motorists with a registered, active Peach Pass (or a valid interoperable toll pass from E-ZPass, Sun Pass, E-Pass, and Quick Pass) can access the lanes. Vehicles with six or fewer wheels are allowed in the Express Lanes with a valid Peach Pass; tractor-trailers are not allowed. On the I-85 Express Lanes, 3 or more person carpools registered with Peach Pass with the proper carpool designation through the Peach Pass Verify mobile app ride for free. In addition, Alternative Fuel Vehicles (AFV) with the proper AFV license plate, registered motorcycles, state-registered transit vehicles and vanpools, registered law enforcement, and emergency vehicles ride for free on Georgia’s Express Lanes.

When the direction of the Express Lanes is closed, a series of gates at each entry and exit point deter you from getting on the lanes in the wrong direction. In addition, lane signage will read “closed.” A series of signs and warning gates alert you prior to the point of entry that the access is closed. The first gate that you see will have a red banner indicating “do not enter.” A final warning gate is heavily weighted to deter motorists from entering in the wrong direction.

In the event of a stall or breakdown, a shoulder is available so that you can safely pull out of the lane. HERO units patrol the lanes to assist with stalled vehicles and moving vehicles to shoulders. ​ If an accident occurs, emergency access gates allow responders to quickly enter the lanes to assist. To learn more about safety on Georgia’s reversible express lanes, watch this safety video. To report an accident, dial 511 from any phone and when prompted, say “HERO” for motorist assistance. Motorists can also switch to touch tone mode and select “option 1” for assistance.
What are High Occupancy Toll (HOT) Express Lanes?

High Occupancy Toll (HOT) lanes allow registered transit, three or more person carpools, motorcycles, emergency vehicles, and Alternative Fuel Vehicles (AFV) with the proper AFV license plate to use the Express Lanes toll-free. Vehicles with fewer than three occupants can choose whether to use the general-purpose lanes or pay for a more reliable trip in the HOT Lanes. Based on the number of vehicles using the HOT Lanes, tolls vary to keep the lanes free-flowing, even during the height of rush hour. HOT lanes are designed to encourage carpooling and other transit options while also providing a more reliable travel option for vehicles that don’t meet the occupancy requirements. To access the free toll benefits when carpooling on the I-85 and I-85 Extension Express Lanes, with three or more people in a vehicle, the driver must have a Peach Pass transponder, Peach Pass Toll Personal or Toll Corporate account, and a Peach Pass Verify mobile app account. BancPass Pay n Go and interoperable toll accounts from other partnering states (E-ZPass, SunPass, QuickPass, etc.) are not eligible for toll benefits through Peach Pass Verify.

Georgia’s Express Lanes are dynamically priced, meaning as demand for use of the lanes increases, the toll amount rises to ensure that you experience more reliable trip times. The minimum toll rate for all Georgia Express Lanes is $0.10 per mile. You can expect toll rates above the $0.10 per mile minimum to vary based on travel conditions at each express lane facility rather than a predetermined max rate. You can see the posted toll amount before you enter, allowing you to decide whether you want to use the lanes. Tolls are collected electronically with no toll booths requiring you to slow down or stop. Toll rates are displayed at each lane entry point on changeable message signs. The top rate displayed on the sign is the fee from the upcoming entry point to the next exit, while the bottom rate is the fee from that entry point to the last Express Lane exit. When you exit between entry points, the toll rate will be between the two displayed rates. Once you enter, your toll rate does not change.

When traveling northbound in the I-85 Express Lanes, motorists will see a sign showing the new destination points with a section that reads “NEW TOLL RATES” when approaching the I-85 Extension Express Lanes. When motorists are traveling southbound on I-85, motorists will see a sign with new destination points and rates with a section reading “NEW TOLL RATES” when approaching the I-85 Express Lanes.

Motorists with a registered, active Peach Pass (or a valid interoperable toll pass from E-ZPass, Sun Pass, E-Pass, and Quick Pass) can access the lanes. Vehicles with six or fewer wheels are allowed in the Express Lanes with a valid Peach Pass; tractor-trailers are not allowed. On the I-85 Express Lanes, 3 or more person carpools registered with Peach Pass with the proper carpool designation through the Peach Pass Verify mobile app ride for free. In addition, Alternative Fuel Vehicles (AFV) with the proper AFV license plate (does not include hybrid vehicles), registered motorcycles, state-registered transit vehicles and vanpools, registered law enforcement, and emergency vehicles ride for free on Georgia’s Express Lanes.

In the event of a stall or breakdown, a shoulder is available so that you can safely pull out of the lane. HERO units patrol the lanes to assist with stalled vehicles and moving vehicles to shoulders. Toll rate signs may display the following message: 

  • High Occupancy Toll (HOT) 3+ ONLY – I-85 Express Lanes restricted to carpools of 3 or more. Sign displayed to safely divert traffic out of the Express Lane and around a blockage in the roadway up ahead.

To report an accident, dial 511 from any phone and when prompted, say “HERO” for motorist assistance. Motorists can also switch to touch tone mode and select “option 1” for assistance.

High Occupancy Toll (HOT) 3+ or 3 or more person carpools will not be charged for trips on the I-85 and I-85 Extension Express Lanes, if you have a Peach Pass transponder, Peach Pass Toll Personal or Toll Corporate account, and use the Peach Pass Verify mobile app to verify each carpool trip. Please remember to verify before leaving, and reverify once you arrive at your destination. For more information on Peach Pass Verify, click here.

If you have traveled along Georgia’s I-85 Express Lanes or the I-85 Extension Express Lanes and saw the alert indicating that the free toll is pending, your trip will recover once your phone is charged and turned back on. But you will still be required to end your trip and re-verify to receive the free toll benefits.

New Peach Pass Customers must wait 1 hour after activating the transponder before taking their first trip.

Alternative Fuel Vehicles (AFV) with the proper AFV license plate and motorcycles for free in the I-85 Express Lanes if they have been certified through Peach Pass and are associated with an active Toll Personal or Toll Corporate Account. Click here for more information on how to apply for an AFV license plate through the Georgia Department of Revenue.

What is Peach Pass Verify?

Peach Pass Verify is a new mobile app that allows qualifying Peach Pass Customers carpooling with three or more people (including the driver) to commute toll free on Georgia’s I-85 and I-85 Extension Express Lanes.

If you already have a Peach Pass Toll Personal or Toll Corporate account, you can start accessing free toll benefits immediately by downloading the Peach Pass Verify mobile app in the Apple store or Google Play store.

Yes, the Peach Pass Verify mobile app replaced the prior free toll declaration options in the Peach Pass GO! mobile app. Please download Peach Pass Verify to access free toll benefits.

Peach Pass Verify keeps free toll benefits fair on Georgia’s I-85 and I-85 Extension Express Lanes by requiring Peach Pass drivers to verify their carpool at the start and end of each trip. Because the mobile app requires verification and re-verification for each trip, it prevents motorists who aren’t carpooling from taking advantage of free tolls.

By rewarding Peach Pass customers who share rides, Peach Pass Verify helps to cut down on traffic and keep express lane traffic moving for a more reliable commute

Currently, the only Georgia Express Lanes that offer a free toll benefit for Peach Pass Customers with three or more people in the vehicle are the I-85 and I-85 Extension Express Lanes.

When you download the new Peach Pass Verify mobile app, you will have to create a new account and set up a username and password to access free toll benefits. When you finish the set-up process, your Peach Pass Verify account will allow you to receive your free toll benefit as a qualified Peach Pass carpool customer.

Yes. To access the free toll benefits when carpooling on the I-85 and I-85 Extension Express Lanes, with three or more people in a vehicle, the driver must have a Peach Pass transponder, Peach Pass Toll Personal or Toll Corporate account, and a Peach Pass Verify mobile app account. BancPass Pay n Go and interoperable toll accounts from other partnering states (E-ZPass, SunPass, QuickPass, etc.) are not eligible for toll benefits through Peach Pass Verify.

To receive carpool toll benefits on the I-85 and I-85 Extension Express Lanes, you must have a Peach Pass transponder, Peach Pass Toll Personal or Toll Corporate account, and use the Peach Pass Verify mobile app to verify each carpool trip. Opening a Peach Pass account is easy. Sign-up through the Peach Pass GO! mobile app, MyPeachPass.com, or contact the Customer Service Center at 1-855-PCH-PASS (724-7277). All vehicles, including those that qualify for free toll benefits (AFV’s and motorcycles), must be registered on an active Peach Pass account and have a Peach Pass transponder mounted inside or on the vehicle to use the Georgia Express Lanes.

Before beginning your trip, open the Peach Pass Verify mobile app and use the verification function to confirm the number of people in the vehicle. Leave the app running in the background on your phone throughout your trip. After you arrive at your destination, you must re-verify your car’s occupancy in the app and complete your free carpool trip

You must use the Peach Pass Verify mobile app at the start and end of your trip to receive your free toll benefit.

When the Peach Pass Verify mobile app detects that you have left the designated express lanes and your vehicle has been stopped for at least 20 minutes, a notification that reads “Are you still carpooling?” will appear on your screen. To receive your free toll benefit, respond to the notification and re-verify your carpool ride.

To make sure your carpool qualifies for free tolls, make sure to re-verify promptly when you arrive at your destination. Without reverification, tolls during your trip will not be waived.

For your safety, the Peach Pass Verify mobile app disables functions while your vehicle is in motion. You can start your carpool before beginning your trip and after arriving at your destination, when the vehicle is parked.

The mobile app must remain open in the background throughout your trip to capture your carpool on the I-85 and I-85 Extension Express Lanes, and you will still be able to listen to music and use navigation apps.

To qualify your ride for benefits, Peach Pass Verify records the date and time of your carpool, and your vehicle’s entry and exit points along I-85 and I-85 Extension Express Lanes. The mobile app does not actively track your location when not in use.

When you first open the mobile app, you will receive a pop-up notification asking to use your location for the purpose of capturing your ride. Be sure to select the option “Always allow while using the app.”

The Peach Pass Verify mobile app stores account information, including your name, email, phone number, transponder number, and license plate number. Your information is used for the sole purpose of verifying carpool occupancy and is not sold or shared with third parties.

To access the Help screen, tap the menu icon at the top left-hand corner of the home screen. If you require additional assistance, tap “Contact Us” to submit a web inquiry. A response to your web inquiry will be sent to the e-mail address associated with your Peach Pass account.

No – only carpoolers use the Peach Pass Verify mobile app. If you are a motorcycle or AFV owner, make sure you have a Peach Pass transponder, the correct license plate, and are adhering to state laws to receive toll benefits.

At the end of your carpool trip, and after re-verifying, a “Toll Waived” alert will be provided confirming you’ve qualified for a free toll benefit. Additionally, the Trip History page in the Peach Pass Verify mobile app will list your carpool trips and indicate if they qualified for a free toll benefit. Please use the Peach Pass GO! mobile app or your Peach Pass online account to view billing history and toll charges.
Verified carpool trip history can be viewed within the Peach Pass Verify mobile app by clicking on the upper left hand corner menu icon and then selecting “trip history”. However, check your Peach Pass GO! mobile app or your Peach Pass online account to view billing history to check for toll charges.

Yes – you can set up multiple vehicles within your Peach Pass Verify account and give them unique nicknames. Each vehicle must have a Peach Pass transponder associated with a Toll Personal or Toll Corporate Peach Pass account to qualify for free toll benefits through the Peach Pass Verify mobile app.

Peach Pass Verify is best used with mobile phones. This is because the mobile app requires a network connection to access location-based features, which wi-fi only access may not provide consistently. Peach Pass Verify can be used with iPads or Android tablets, but only if they have cellular plans. Using only wi-fi enabled devices may not guarantee your free toll benefit.

If you have traveled along Georgia’s I-85 Express Lanes or the I-85 Extension Express Lanes and saw the alert indicating that the free toll is pending, your trip will recover once your phone is charged and turned back on. But you will still be required to end your trip and re-verify to receive the free toll benefits.

New Peach Pass Customers must wait 1 hour after activating the transponder before taking their first trip.

Yes, on three conditions:

  1. They must be driving a vehicle that is on a current Peach Pass account in good standing (even if it is your account).
  2. The vehicle and peach pass transponder must be listed on your Peach Pass Verify mobile app.
  3. You and that person cannot be using the app at the same time. Peach Pass Verify can only verify one carpool trip per account at a time. Trips taken at the same time on a single Peach Pass Verify account will result in toll charges for one of the two Peach Pass account holders. Peach Pass Verify mobile app users are encouraged to download and sign up for their own Peach Pass Verify account to prevent this type of incident. The Peach Pass Verify mobile app is free to download.
Yes, a vehicle can be registered to multiple Peach Pass Verify accounts if the vehicle has a Peach Pass transponder. This feature allows for the convenience of receiving the carpool benefit when traveling on the I-85 Express lanes regardless of the Peach Pass customer’s car you are traveling in.
What is tolling interoperability and how does it benefit drivers?

Toll agencies throughout the country are working together so drivers can travel and pay for tolls in multiple states, hassle-free. Customers using Peach Pass enjoy the convenience of traveling on toll roads without worrying about violations or having to pay cash. Over time, tolling interoperability benefits drivers by increasing the number of places they can travel across the country using Peach Pass.

Peach Pass customers can use their accounts in Georgia along with the following E-ZPass states: Delaware, Florida, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Virginia, and West Virginia.
Out of State Motorcycles and Alternative Fuel Vehicles (AFV) must have a valid Peach Pass transponder to be eligible for free toll benefits. When adding your qualifying AFV or motorcycle to your Peach Pass account, select the option for “Certified AFV/Motorcycle”. SRTA will request documentation be submitted and provide confirmation once your vehicle has been registered to ride for free. Until then, you will be charged for tolls.
Peach Pass customers can use their Peach Pass GO! mobile app to access both their transponder number and barcode. This will be helpful at gated toll facilities in various states using a cash rate for payment.

If you are a Peach Pass customer:
You can dispute a toll charge through one of the following methods:
Mypeachpass.com Website, Mail/Fax, SRTA Walk-In Center, or Peach Pass GO! Mobile App. You may also call the Peach Pass Customer Service Center at 1-888-PCH-PASS (724-7277). To submit a dispute online as a Peach Pass account holder, log in to your Peach Pass account, select “Online Support” and follow the steps to submit your dispute.

If you are not a Peach Pass customer but received a Peach Pass Toll Violation:

Select “Contact Us” on the bottom of the Peachpass.com home page and select “Email Peach Pass.” Then, follow the steps to submit your dispute.
If you are a customer of an out-of-state toll agency:
Contact your toll agency for information on how to file a dispute. 

To avoid duplicate charges, customers should not have more than one transponder in their vehicle. Motorists must select the toll account they would like to keep, remove all other transponders from their vehicle, and close any associated accounts. 

We recommend keeping the account from the state where you travel the most frequently. When deciding which account to close, remember only Peach Pass customers are eligible for free toll benefits on the I-85 Express Lanes with 3 or more occupants utilizing the Peach Pass Verify Mobile App.

The customer’s Peach Pass and license plate numbers along with the out-of-state toll transaction information are shared with the hubs. Invoices will only be sent if your transponder is not mounted properly, or you have a negative Peach Pass account balance. An invoice will be sent to you from the agency operating the toll road where you traveled.
Please contact the Peach Pass Customer Service Center at 1-855-PCH-Pass (724-7277).
Toll invoices will only be sent to Peach Pass customers if your transponder is not mounted properly, or you have a negative account balance. An invoice will be sent from the agency operating the toll road where you traveled.
No. Peach Pass customers will not receive a separate bill from the participating state’s tolling authorities. Tolls will be automatically deducted from Peach Pass accounts just as they are on local toll roads. Customers will enjoy hassle-free toll road travel throughout the E-ZPass states online by using Peach Pass.
A Congestion Business District (CBD), popularly referred to as the Congestion Relief Zone (CRZ), is a tolling zone where users are charged for entering a certain zone. In New York, the CBD includes local streets and avenues in Manhattan at or below 60th St., and excludes trips entirely done on the FDR Drive, West Side Highway/Route 9A, and the Hugh L. Carey Tunnel connections to West Street. If you use a tolled tunnel to enter the CRZ you may be eligible for a crossing credit toward the CRZ toll. To be eligible for crossing credits, you must have a valid E-ZPass or Peach Pass AND have your license plate on your account. It may take up to 60 days for crossing credits to be posted to your account. If there is no valid E-ZPass or Peach Pass associated with the vehicle license plate, a Tolls by Mail invoice will be mailed to the address of the registered vehicle owner for the CRZ toll incurred. To learn more about the CRZ and how it will work, visit congestionreliefzone.mta.info.
How do I know if I’m a Peach Pass Plus member?
All Toll Personal and Toll Corporate Peach Pass customers are enrolled in Peach Pass Plus unless the account has been opted out of the program. To opt in or opt out of the program, log onto the mypeachpass.com website or Peach Pass GO! mobile app and make your selection under Transponders. You will see the option to select “Peach Pass Plus.” Check the box to OPT IN or uncheck the box to OPT OUT to remove your account from the Peach Pass Plus parking program.
Upclose Rear Car

When you arrive at the airport, you can use the Peach Pass Plus at the ATL West Parking Deck, located at 4199 SkyTrain Way, College Park, GA 30337.

The ATL West Parking Deck parking system will read your Peach Pass transponder upon entry (this may take a few seconds) and the gate arm will open. When you exit the ATL West Parking Deck the parking system will again:

  • Read the transponder
  • Calculate the charges
  • Immediately charge the credit or debit card associated with your Peach Pass account
  • Allow you to exit the airport parking facility
NOTE: For accurate transponder verification, please be sure that your license plate remains un-blocked and is visible upon entering and exiting the ATL West Parking Deck.

Peach Pass Plus offers the convenience of an automatic contactless payment with no tickets or payment machines upon entry and exit.

The ATL West Deck address is 4199 SkyTrain Way, College Park, GA 30337.

The ATL West Deck is adjacent to the SkyTrain Gateway station next to the Georgia International Convention Center. The seven-level parking deck has more than 5,700 spaces, inclusive of ADA accessible spaces on each level. The ATL West Deck is also connected to the Airport via a 3-5 minute ride on the SkyTrain. Access to the SkyTrain is located on the 4th level of the parking deck.

No, Peach Pass Plus is only available to pay for parking at the ATL West Parking Deck at this time.

Each ATL West Deck parking charge will appear on both your Peach Pass account and credit or debit card statements. However, the charges appearing on your Peach Pass account are for verification purposes only and will not use or reduce your prepaid toll account balance. Again, parking charges will NOT be deducted from your prepaid Peach Pass account balance. You will only be charged on the primary credit or debit card associated with your Peach Pass account. You will NOT be billed twice.

NOTE: If there is a secondary credit or debit card registered to your account, only the primary card with a check mark denoted as your preferred choice for transactions will be charged.

Peach Pass Plus members cannot utilize parking payment kiosks if they first entered the deck via Peach Pass sticker/transponder read. If you opt-out of Peach Pass Plus after entering the ATL West Deck, you will have to make payment via a credit card at the exit gate in order to exit the deck. For all other payment options, please see an ATL West Deck parking attendant for assistance.
If Peach Pass has your cell phone number or email address, you will automatically receive an electronica parking receipt after exiting the facility. If you do not have a cell phone number or email address on file, you can view your Peach Pass Plus transactions by logging on to your account at mypeachpass.com https://mypeachpass.com/ or by using the Peach Pass GO! 2.0 Mobile App. The ATL West Deck will not issue paper parking tickets.
Please contact Hartsfield-Jackson Atlanta International Airport Parking at 404-530-6725 for all billing issues and inquiries.

Upon entry to the ATL West Parking Deck, your Peach Pass sticker/transponder will be read, and the credit/debit card associated with your Peach Pass account will be identified for payment. Upon exit from the ATL West Deck, your Peach Pass sticker/transponder will be scanned again to validate the duration of your stay and your credit/debit card will be charged accordingly.

Please note that a valid credit or debit card must be registered to your personal or corporate Peach Pass account to take advantage of the Peach Pass Plus program at Hartsfield-Jackson Atlanta Airport. Ensure that the expiration date on your registered credit/debit card is current and has not expired. Expired credit/debit cards assigned to your personal or corporate Peach Pass account will not be accepted.

No. The ATL West Deck is available to non-Peach Pass customers as well.
Airport attendants will be on duty to assist with any issues that may arise upon entering or exiting the ATL West Parking Deck.
Peach Pass Plus is only active for payment at the ATL West Parking Deck. If you do not want to use Peach Pass Plus for payment at the ATL West Deck, you can opt out of Peach Pass Plus. To opt in or opt out of the program, log onto the mypeachpass.com website or Peach Pass GO! mobile app and make your selection under Transponders. You will see the option to select “Peach Pass Plus.” Check the box to OPT IN or uncheck the box to OPT OUT to remove your account from the Peach Pass Plus parking program. For additional parking options at the Airport, please visit Hartsfield-Jackson Airport’s Parking webpage.

If you forget where you parked, you can go to a parking kiosk located on the 4th level and enter your license plate number into the Find My Car app or press the help button for assistance in locating your vehicle.

What are Peach Pass Perks?
The Peach Pass Perks program is a customer loyalty and discount program available to Peach Pass account holders. Discounts include promotional offers with local and regional partners such as Stone Mountain Park, Associated Credit Union, and others. With Peach Pass Perks, you have access to great savings to your favorite places and venues across metro Atlanta. More partners to come!
As a Peach Pass account holder, you have access to unique discounts and offers available to local destinations, venues, and events across Georgia. Peach Pass is continually adding partners; so please check back for available offers just for you!
How does the violation system work?
When a Peach Pass is not detected by electronic readers on the Georgia Express Lanes, violation enforcement cameras take a time-stamped image of the license plate. Once the image has been taken the SRTA system cross-checks the plate number against the license plates identified within your account. If no match is found, a violation is processed and sent to the registered vehicle owner.
Pursuant to O.C.G.A. §32-10-64 (c)(1), there is a $25 administrative fee per violation occurrence, plus the toll that was not paid. If the toll and administrative fee is not paid, and the matter is brought before the Office of State Administrative Hearings, then the registered owner may be subject to a civil penalty of an additional $70 per violation per O.C.G.A. §32-10-64 (c)(1).

Failure to pay the proper toll on a toll facility is a violation of O.C.G.A. § 32-10-64 (c)(1). In such event, the registered owner of the vehicle is liable to make prompt payment to the State Road and Tollway Authority (SRTA) for the proper toll and an administrative fee of $25 per violation to recover the cost of collecting the toll.

Failure to make payment of the proper toll and the administrative fee, per violation, will result in SRTA referring the matter to a collections agency and/or Georga’s Attorney General, who will move to obtain an Order against the registered owner of the vehicle from the Georgia Office of State Administrative Hearings (OSAH).

If OSAH determines that violations of O.C.G.A. § 32-10-64 (c)(1) occurred, OSAH will issue an Order against the owner who will be liable for the tolls and administrative fees as set forth above but also an additional civil penalty of up to $70 per violation.

The vehicle registration will be suspended if payment of all tolls, administrative fees, and civil penalties, are not received by SRTA within 30 days following the judge by OSAH. SRTA may also assign unpaid debt to collection agencies.

If you receive a letter labeled “Final Demand,” this means that, if you do not pay the total amount due by the deadline set forth in the notice, then SRTA will refer this matter to the Georgia Office of State Administrative Hearings. You can pay the amount owed on the Final Demand Notice here or by mail as stated in the notice. Please contact the SRTA representative listed on the Final Demand notice to handle this matter.
If you do not have a Peach Pass and you enter a Georgia Express Lane, you will receive a Uniform Toll Violation. You are responsible for any associated fees and tolls.
Yes, the registered owner of the vehicle is responsible for any toll violation issued.
Yes, you are responsible for paying for the toll and administrative fees. If you receive a violation notice as a Peach Pass customer, please check to make sure your credit card or debit card is updated on your Peach Pass account here or by calling 1-855-PCH-PASS (724-7277). to ensure you have a positive account balance. If you have a negative Peach Pass account balance, you may receive additional violations and penalties as applicable.
Please call the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277). SRTA will investigate. If the plate number was entered incorrectly, the violation will be dismissed.
Please return the payment coupon with a copy of the bill-of-sale, which should include the date that the vehicle was sold and the name and address of the buyer. You should remove the Peach Pass transponder from a vehicle before you transfer ownership.
Please send a copy of the law enforcement report to the Peach Pass Customer Service Center at P.O. Box 2105, Atlanta, GA 30301-2105, and the notice will be dismissed.
Do I have to register my motorcycle or Alternative Fuel Vehicle (AFV) to ride for free in the I-85 Express Lanes?
Motorcycles and Alternative Fuel Vehicles (AFV) must have a valid Peach Pass transponder and have the proper license plate designation (motorcycle license plate or AFV license plate issued by the Georgia Department of Revenue) to be eligible for free toll benefits. When adding your qualifying AFV or motorcycle to your Peach Pass account, select the option for “Certified AFV/Motorcycle”. SRTA will review and confirm once your vehicle has been registered to ride for free. Until then, you will be charged for tolls.

Alternative Fuel Vehicles (AFV) with the proper AFV license plate can use the I-85 Express Lanes toll-free when motorists have an active Peach Pass account, and the AFV has been certified through Peach Pass. Owning an alternative fuel vehicle does not automatically qualify you for this toll exemption. AFV’s must have a license plate starting with “HF” or display “Alternative Fuel Vehicle” through the Georgia Department of Revenue; click here for more information on how to apply for an AFV license plate. All AFVs must be reviewed and certified for toll exemption eligibility by the Georgia Department of Revenue, Motor Vehicle Division.

No, AFVs and Motorcycles are only eligible for toll exemption on I-85 Express Lanes if they have been reviewed and certified for toll exemption eligibility by the Georgia Department of Revenue, Motor Vehicle Division, Peach Pass, and are on a Toll Personal or Toll Corporate Peach Pass Account.
No, AFVs and motorcycles must be listed on a Peach Pass account that has been certified through Peach Pass to receive the toll exemption. In addition, all AFVs and Motorcycles must be reviewed and certified for toll exemption eligibility by the Georgia Department of Revenue, Motor Vehicle Division. Violations will be issued to customers who ride in express lanes without a valid Peach Pass account.
For Peach Pass customers with Georgia plates, you will receive an email confirming your certification to the primary email address on your Peach Pass account. If your AFV/motorcycle is not able to be certified by the GDOR, a communication with additional instructions will be sent through the Inquiries page on your Peach Pass GO! Mobile app or on mypeachpass.com. You are responsible for all tolls until this certification is provided.
Peach Pass customers with non-Georgia plates may be eligible for AFV/motorcycle discounts on I-85 if their vehicle is registered in the license plate’s state. After adding or updating your vehicle on your Peach Pass account, a communication will be sent with additional instructions to receive your certification. Please monitor the Inquiries page on your Peach Pass GO! Mobile app or on mypeachpass.com. You are responsible for all tolls until this certification is provided.
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