Peach Pass Customer Alerts
Peach Pass has more than one million Peach Pass transponders, and we are still growing, all while adding new features and amenities to improve our services to our customers. It is the goal of the State Road and Tollway Authority to keep you informed and engaged on information related to Peach Pass, our services, policies, and products. This page provides key updates to customers in one location to ensure that you receive relevant and timely resources to assist you with any questions and concerns that you may have.
As always, thank you for helping us to keep moving and for being a loyal Peach Pass Customer!
New Peach Pass Customer Service Hours Starting Dec 2, 2024
Peach Pass Customer Service Center hours are changing effective Monday, December 2, 2024. The hours of operation will be Monday – Friday, 7 am to 6 pm.
Peach Pass Verify Mobile App is now available!
Peach Pass Verify Mobile App has launched! Listen up, carpoolers! Peach Pass has launched a new mobile app – called Peach Pass Verify – for Peach Pass customers who carpool along Georgia’s I-85 Express Lanes and I-85 Extension Express Lanes to qualify for a toll-free ride. Find out more on peachpass.com/peachpassverify.
Peach Pass Customer Alert Related to Recent FBI Warning of Growing Wave of SMS Texting Attacks on Toll Road Users
The Federal Bureau of Investigation (FBI) recently issued a public service announcement warning the public about a troublesome level of fraudulent SMS texting attempting to scam toll road users. The FBI’s Internet Crime Complaint Center (IC3) has received over 2,000 complaints reporting fraudulent texts representing road toll collection service from at least three states. The complaint information indicates that the scam may be moving from state to state.
The texts claim the recipient owes money for unpaid tolls and contain almost identical language. The “outstanding toll amount” has been similar among the complaints reported to the IC3. However, the link provided within the text is created to impersonate the state’s toll service name, and phone numbers appear to change between states.
If you receive one of these texts, the following is suggested:
- File a complaint with the IC3, www.ic3.gov, be sure to include:
- The phone number from where the text originated.
- The website listed within the text
- Check your account using the toll service’s legitimate website.
- Contact the toll service’s customer service phone number.
- Delete any smishing texts received.
- If you clicked any link or provided your information, take efforts to secure your personal information and financial accounts. Dispute any unfamiliar charges.
For more information about these phishing attacks and how to protect yourselves, please read this article.
Lastly, to make online payments to the State Road & Tollway Authority for your Peach Pass Account or toll violation fees, go to our https://mypeachpass.com/ page and use the links here:
https://mypeachpass.com/user/login
https://mypeachpass.com/pay-violations
https://mypeachpass.com/paymentplan/payment-plan
https://mypeachpass.com/legalLetter/pay-legalletter
Peach Pass Customer Alert Regarding Peach Pass Collections Inc. Emails
Please be advised that customers have notified SRTA of having received emails from a company identified as Peach Pass Collections Inc. It is an email that indicates in the subject line that it is a “Notice to Appear in Court- Past Due” and requests that customers pay past due tolls charged to their account via an embedded link. It may appear that Peach Pass Collections, Inc is affiliated with the State Road & Tollway Authority or Peach Pass as an authorized vendor.
IT IS NOT.
Peach Pass Collections, Inc has NO authorization to collect payments for the State Road & Tollway Authority or Peach Pass.
This is an example of the email (click for larger):
If you wish to make online payments to the State Road & Tollway Authority for your Peach Pass Account or toll violation fees, go to our https://mypeachpass.com/ page and use the links here:
https://mypeachpass.com/user/login
https://mypeachpass.com/pay-violations
https://mypeachpass.com/paymentplan/payment-plan
https://mypeachpass.com/legalLetter/pay-legalletter
Thank you for being a loyal Peach Pass Customer.
Peach Pass Customer Alert Regarding Timing of Peach Pass Transactions Posted to Customer Accounts
Peach Pass transactions typically take 14 days for a transaction to post to your account, however, it can take up to 30 days in some instances. On occasion, in the event a customer’s Peach Pass transponder is not properly read (which may occur when a transponder is incorrectly placed on the windshield), a manual image review must occur and, in such cases, posting may take up to 45 days. Please also note that if a customer travels the Express Lanes multiple times and the image review process must be engaged, a customer will receive a notification requesting that the customer visit our retail center for a new transponder or assistance with proper placement to prevent customers from incurring a $1.00 assessment fee per trip after the 10th image review. Please contact customer service if you have any questions regarding your Peach Pass account or submit an inquiry online: https://mypeachpass.com/contact_support.
Peach Pass Customer Alert Regarding DOXO.com THIRD PARTY Website
Please be advised that there is an online bill pay website that is called Doxo.com. It is a third-party website that indicates that it allows people to pay their online bills via their website. It may appear that Doxo.com is affiliated with the State Road & Tollway Authority or Peach Pass as an authorized vendor.
IT IS NOT.
Doxo.com has NO authorization to collect payments for the State Road & Tollway Authority or Peach Pass. Doxo.com may charge customers extra fees and any money paid to them may be lost. The State Road & Tollway Authority and Peach Pass has no control over IF OR WHEN we receive payments made through Doxo.com.
This is an example of the Doxo.com payment site (click for larger):
If you wish to make online payments to the State Road & Tollway Authority for your Peach Pass Account or toll violation fees, go to our https://mypeachpass.com/ page and use the links there:
https://mypeachpass.com/user/login
https://mypeachpass.com/pay-violations
https://mypeachpass.com/paymentplan/payment-plan
https://mypeachpass.com/legalLetter/pay-legalletter
Thank you for being a loyal Peach Pass Customer.
General Customer Information
| Item | Additional Source of Information | Customer Information provided in Electronic Format |
|---|---|---|
| Peach Pass Holiday Hours of Operation | Website | Peach Pass Customer Service |
| Website and Mobile App Update | Website | Peach Pass Diagnostics Page |
| Customer Agreement Update | E-Newsletter | Peach Pass Customer Agreement |
| Billing and Credit Card Update | Website | Billing Update and FAQs |
To access your Peach Pass account, visit https://mypeachpass.com