Peach Pass Diagnostics
|Customer Support Services||Operational|
|CHECKED AND FUNCTIONING||FUNCTIONING AND MONITORING||UNDER DIAGNOSIS AND REPAIR|
Customer Support Services
Interactive Voice Response System Temporarily Without Service –We’re currently experiencing a temporary service interruption for our Interactive Voice Response system. Our team is actively working on resolving the issue. The interruption is due to a global outage of our Interactive Voice Response system provider Twilio and IT experts are working tirelessly with our provider to restore service as quickly as possible. If you need to access your Peach Pass account, logon to the mobile app, PeachPassGO! or online at www.mypeachpass.com.
At Peach Pass, we pride ourselves on providing great service and apologize for any inconvenience this service delay has caused. We will update you with more details as we have them, or you can check out our status page for the most up-to-date information: peachpass.com/peachpass-diagnostics/. We sincerely apologize for the inconvenience.
Peach Pass Plus Parking Operations Temporarily Suspended– Peach Pass Plus Parking Operations at Hartsfield-Jackson Atlanta International Airport West Deck are temporarily suspended. Until operations are restored, if you park in the West Deck, you will be asked to pay the parking fees with your credit card upon exiting. Your credit card on your Peach Pass account will not be charged.
We apologize for any inconvenience or disruption this may cause to your travel plans. We will notify you when operations resume. For service alerts, please check our website, social media or your email if you are a Peach Pass subscriber.
Thank you for being a loyal Peach Pass Customer.
Requests for violations to be resolved through Professional Account Management (PAM) – SRTA contracts with Professional Account Management (PAM) to service violation payments. Although they are a collection agency, they offer services to help supplement staff as well, and we are using them as an extension of our inhouse payment team. For outstanding balances that are past due PAM is handling the payments on our behalf, but rest assured this is NOT having a negative impact on your credit. To ensure the accurate handling of your matter SRTA Customer Service Center agents will open a case and escalate the matter to PAM on your behalf.