Peach Pass Diagnostics

Website	Operational
Desktop Application	Operational
Mobile Application	Operational
API	Operational
Customer Support Services	Operational

CHECKED AND FUNCTIONING

FUNCTIONING AND MONITORING FIX

UNDER DIAGNOSIS AND REPAIR

System Upgrade Changes

Customer Support Services

NOTICE OF TOLL EXEMPT ACCOUNT CHANGES – The State Road & Tollway Authority is implementing a new commercial back-office system to offer excellent customer service and expanded functionality for our Peach Pass customers. As part of the implementation of this new system, Toll-Exempt accounts will no longer be functional and all vehicles on Toll-Exempt accounts must be transferred to new or existing Toll-Personal or Toll-Corporate accounts by July 1, 2024.

As part of the implementation of this new system, Toll-Exempt accounts will no longer be functional and all vehicles on Toll-Exempt accounts must be transferred to new or existing Toll-Personal or Toll-Corporate accounts by July 1, 2024. Vehicles eligible for exemption must be reviewed and certified during the transfer to ensure compliance with applicable state laws and your customer agreement with the State Road & Tollway Authority.

As a reminder, toll-exempt vehicle status allows ONLY motorcycles and Alternative Fueled Vehicles (AFVs) with Peach Pass accounts to use the I-85 Express Lanes for free. AFVs must have a license plate starting with “HF” or display “Alternative Fuel Vehicle” or “Alternative Fueled Vehicle” (see O.C.G.A. 40-2-86.1).

To begin the transfer process for your account, you must follow the necessary verification steps. The verification process will require you to send us a photo of your qualifying vehicle’s license plate and Motor Vehicle (MVR) card. Carpoolers must contact the Customer Service Center to open a Toll-Personal or Toll-Corporate account. Customers who carpool with three or more occupants may continue to use the I-85 Express Lanes by setting the toll-mode of their vehicle to non-toll mode.

PLEASE NOTE: Accounts without action by July 1, 2024, will be closed.

Again, you may contact our Customer Service Center at 1-855-724-7277 for any questions or concerns that you may have. We’re happy to help you with this process. Thank you for being a valued Peach Pass customer.

Please click here for additional instructions.

Peach Pass Customer Alert Regarding Timing of Peach Pass Transactions Posted to Customer Accounts – Peach Pass transactions typically take 14 days for a transaction to post to your account, however, it can take up to 30 days in some instances. On occasion, in the event a customer’s Peach Pass transponder is not properly read (which may occur when a transponder is incorrectly placed on the windshield), a manual image review must occur and, in such cases, posting may take up to 45 days. Please also note that if a customer travels the Express Lanes multiple times and the image review process must be engaged, a customer will receive a notification requesting that the customer visit our retail center for a new transponder or assistance with proper placement to prevent customers from incurring a $1.00 assessment fee per trip after the 10^th image review. Please contact customer service if you have any questions regarding your Peach Pass account or submit an inquiry online: https://mypeachpass.com/contact_support.

Peach Pass Customer Alert Regarding Non-Toll Mode Feature – Registered Peach Pass customers can get the benefit of using the 85 Express Lanes for free if they have alternative fuel vehicles. For customers to receive this benefit, they must change their personal account to non-toll mode. If a customer does not change their personal account to non-toll mode, they will not be considered “toll exempt” and will be charged for the tolls. Please note that interoperability with other states is excluded from the toll exempt feature. For example, if you have a Sun Pass, Quick Pass or E-Z Pass and travel on the 85 Express Lanes, you will be charged the toll because we are interoperable for tolls only.

Temporary System Maintenance – During routine maintenance of our back office system, our team discovered that some Peach Pass statements were not delivered through the automated process. We will be updating the accounts of customers whose statements were not delivered. These customers will have their Peach Pass statements uploaded to their online accounts. During this time, you will not receive any statement notifications. Once all statements have been added, this page will be updated to let you know.

Prior Peach Pass statement availability – Peach Pass statements prior to February 15, 2024, may not be available to some Peach Pass Account Holders. If you need any historical account information, your full transaction history is available at: https://mypeachpass.com/account/transactions. Thank you for being a loyal customer and let’s Keep Moving!

Toll Mode Feature: Non-Toll Mode Status/Workdays Option – Currently our toll mode feature has been experiencing technical issues. Within the toll mode feature, the non-toll mode status “workdays” option is not registering this selection in the system. This includes whether the selection is made digitally using the mobile app, IVR, and website, or via direct customer contact with a customer service representative. The selection must register in our system for the account to be credited, thereby preventing a toll charge. Our team is working diligently to resolve this issue quickly and we apologize for any inconvenience this has caused during your daily travel on our Express Lanes. We will update you on the progress of the resolution. In the meantime, we are conducting a thorough review to ensure that toll charges have not been erroneously assessed to customers selecting the non-toll mode status “workdays” option and we will reconcile and credit any account where a toll charge has been improperly

Requests for violations to be resolved through Professional Account Management (PAM) – SRTA contracts with Professional Account Management (PAM) to service violation payments. Although they are a collection agency, they offer services to help supplement staff as well, and we are using them as an extension of our inhouse payment team. For outstanding balances that are past due PAM is handling the payments on our behalf, but rest assured this is NOT having a negative impact on your credit. To ensure the accurate handling of your matter SRTA Customer Service Center agents will open a case and escalate the matter to PAM on your behalf.