Get Ready for an Even Peachier Experience.

COMING SOON:
A New Peach Pass GO! App & Website

Your Peach Pass experience is about to become peachier than ever! A host of improvements will make accessing and managing your account even easier when we launch updated versions of MyPeachPass.com and the Peach Pass GO! mobile app in Winter 2024. The new app will launch on Apple and Google Play stores at the same time the new website goes live.

In preparation for the relaunch, from close-of-business December 12^th-16^th, Peach Pass customers and our customer service agents will be unable to access Peach Pass accounts as we transfer the data for 875,000 accounts and 1.8 million vehicles to the new platforms.

Get Ready for an Even Peachier Experience — Coming Soon!

NOTE: Customers must update and verify that their contact and email information are correct before December 11^th. Tolls will still be charged, so SRTA encourages all customers to ensure their account has adequate funds to cover any trip transactions during this transition period. Starting the week of December 17^th, app users will need to download the new app from their preferred app store.

What to know before you’re all set to go!

As the new Peach Pass website and mobile app launches with enhanced features and benefits, here is specific information and actions customers must know before they are all set to go. Please contact customer service for additional questions.

To start:

Customers need to uninstall Peach Pass GO! 2.0 and install the new Peach Pass GO! app to access account management from their mobile device.
Account usernames and passwords will be transferred, and customers can continue to use their existing login credentials, including their existing Peach Pass PIN.
- If a customer has multiple accounts, separate logins with separate usernames need to be created for each account.
New customers are required to have an email address to open accounts.
A debit card or credit card must be on file to set up automatic account replenishment; a bank account may not be used.
- Based on usage totals, the automatic replenishment amount will be charged quarterly to the designated card. Customers may opt out of this feature, if desired.
Manual online payments (clicking “make a payment” versus scheduled, automatic payments) will only be allowed for accounts when the payment amount is sufficient to bring the account back into good standing – to the threshold amount – or when the payment exceeds the threshold amount.
The new mobile app will be used for account services only and will no longer offer the non-toll-mode declaration option for carpoolers. Peach Pass Customers who carpool along the I-85 Express and I-85 Extension Express Lanes will need to download the new Peach Pass Verify Mobile App from the Apple Store and/or Google Play Store to claim free toll benefits. Starting December 2nd, Peach Pass Verify will be the only way for Peach Pass Customers to claim carpool benefits.

Temporary Suspension of Customer Service and Peach Pass Plus

From December 12th through December 16th Peach Pass will be upgrading our back-office system for a Peachier Customer Experience. As these improvements are being implemented, MyPeachPass.com, the Peach Pass Go! mobile app, Peach Pass Airport parking, and our phone system services will be temporarily interrupted. All Peach Pass digital platforms will be inaccessible. Peach Pass Customer Service Center and retail locations will also be closed. Normal operations for our digital platforms will resume immediately after the system upgrades have been completed and customers can keep moving to a peachier customer experience. Progress takes time and we thank you for your patience and for being a loyal Peach Pass customer.

FAQ

Will I be able to access my account during the upgrade period?

You will not be able to access your account during the upgrade period or contact the Peach Pass Customer Service Center.

Why am I unable to access my account?

Before we launch the new MyPeachPass.com site and Peach Pass GO! mobile app, there will be some down time. You will not be able to access your account on MyPeachPass.com or the mobile app from close-of-business December 12^th through close-of-business December 16^th. During this time, we will be conducting data migration and transitioning to the new system. Additionally, during this period customer service will be unavailable.

NOTE: The Express Toll Lanes will be open during this time and any trip transactions accrued will be charged to your account. Customers should also log into their accounts prior to December 11^th to ensure they have adequate funds on their account to cover transactions during this period.

What are the improvements to the new system?

Soon it will be easier than ever to get the most out of your Peach Pass account. For your convenience, we’re updating and upgrading the MyPeachpass.com website and the Peach Pass GO! mobile app. Whether you’re online or on the road, keeping you moving is what we do best.

Upgraded Website features:

Easier navigation
Simplified and more responsive design
More intuitive Account Management features
Improved Quick Pay and Violation Management features
Enhanced Chat features
Improved Help & Support
Greater accessibility/certified ADA 508 compliant

Updated Mobile App features:

Enhanced Help & Support
New Biometric Sign-In options
New Violation Payment Feature
New Chat feature
New Dark Mode

Improved Customer Service:

Industry-leading data security and compliance standards
85% of customer interactions completed using a single screen
Most customer inquiries resolved on first contact

How do I access the new website and mobile app?

Starting the week of December 17^th, Peach Pass customers must go to MyPeachPass.com or download the new Peach Pass GO! mobile app. Once you log in, you can access all the new features, view recent transactions and make payments.

Remember, if you are an app user, you must download the new Peach Pass GO! mobile app from the Apple App Store (iPhone) or Google Play Store (Android) and enter your email and password to maintain access to your account from the app.

Steps on how to access your account:

Visit MyPeachPass.com
Go to the account login page
Enter your email address and password to log in

Download the new Peach Pass GO! mobile app from the Apple or Google Play Store
Open the new app
Enter your email address and password to log in

NOTE: The existing Peach Pass GO! mobile app will be disabled on and after December 12^th, 2024.

Can I keep using the current Peach Pass GO! mobile app?

Starting the week of December 17^th , you must download the new Peach Pass GO! mobile app from the Apple App Store (iPhone) or Google Play Store (Android). The current Peach Pass GO! mobile app will no longer provide access to your account after this time. We recommend deleting the current Peach Pass GO! mobile app from your phone once you download the new Peach Pass GO! mobile app.

Will I be able to see my transaction history in the new system?

Once you log in to the new MyPeachPass.com or Peach Pass GO! mobile app, you will be able to view all past trips and transactions, including those during the upgrade period from close-of-business December 12^th thru December 16^th. Trips occurring during the upgrade and migration window will still be calculated and posted with minimal delay.

Can I ride the toll lanes for free during the upgrade period?

The Express Toll Lanes will be open during this time and any trip transactions accrued will be charged to your account. Trips occurring during the upgrade and migration window will still be calculated and posted with minimal delay.

NOTE: Tolls will still be charged, so SRTA encourages all customers to ensure their account has adequate funds to cover any trip transactions during this transition period.

Can I access the ATL West Deck with Peach Pass Plus during the system upgrade?

While customers can access the ATL West Deck utilizing their license plates, the Peach Pass Plus parking functionality will not be available during the system upgrade transition period between December 12^th through December 16^th. Additional attendants will be available at the ATL West Deck to process credit card payments at the gates for those who entered using Peach Pass Plus and exit during the system upgrade.