Peach Pass Diagnostics
| Peach Pass Website | Operational |
| My Peach Pass Website | Non-Operational - System Upgrade in Progress |
| Desktop Application | Non-Operational - System Upgrade in Progress |
| Mobile Application | Non-Operational - System Upgrade in Progress |
| API | Non-Operational - System Upgrade in Progress |
| Customer Support Services | Non-Operational - System Upgrade in Progress |
Customer Support Services
During the period of January 24 through January 29, Peach Pass will be upgrading our back-office system for an enhanced customer experience. As these improvements are being implemented, MyPeachPass.com, the Peach Pass Go! mobile app, Peach Pass Plus airport parking, and our phone system services will be temporarily interrupted. All Peach Pass digital platforms will be inaccessible. The Peach Pass Customer Service Center and retail locations will also be closed. Normal operations for our digital platforms will resume immediately after the system upgrades have been completed so customers can keep moving! Progress takes time and we thank you for your patience and for being a loyal Peach Pass customer.
Peach Pass Customer Alert Regarding Timing of Peach Pass Transactions Posted to Customer Accounts –
Peach Pass transactions typically take 14 days for a transaction to post to your account, however, it can take up to 30 days in some instances. On occasion, in the event a customer’s Peach Pass transponder is not properly read (which may occur when a transponder is incorrectly placed on the windshield), a manual image review must occur and, in such cases, posting may take up to 45 days. Please also note that if a customer travels the Express Lanes multiple times and the image review process must be engaged, a customer will receive a notification requesting that the customer visit our retail center for a new transponder or assistance with proper placement to prevent customers from incurring a $1.00 assessment fee per trip after the 10th image review. Please contact customer service if you have any questions regarding your Peach Pass account or submit an inquiry online: https://mypeachpass.com/contact_support.