Get Ready for an Even Peachier Experience.
COMING SOON:
A New Peach Pass GO! App & Website
Get Ready for an Even Peachier Experience — Coming Soon!
What to know before you’re all set to go!
As the new Peach Pass website and mobile app launches with enhanced features and benefits, here is specific information and actions customer must know before they are all set to go. Please contact customer service for additional questions. NOTE: During the transition period from close-of-business December 12th thru close-of-business December 16th customer service will be unavailable.
To start:
- Customers need to uninstall Peach Pass GO! 2.0 and install the new Peach Pass GO! app to access account management from their mobile device.
- Account usernames and passwords will be transferred, and customers can continue to use their existing login credentials, including their existing Peach Pass PIN.
- If a customer has multiple accounts, separate logins with separate usernames need to be created for each account.
- New customers are required to have an email address to open accounts.
- A debit card or credit card must be on file to set up automatic account replenishment; a bank account may not be used.
- Based on usage totals, the automatic replenishment amount will be charged quarterly to the designated card. Customers may opt out of this feature, if desired.
- Manual online payments (clicking “make a payment” versus scheduled, automatic payments) will only be allowed for accounts when the payment amount is sufficient to bring the account back into good standing – to the threshold amount – or when the payment exceeds the threshold amount.
- The new mobile app will be used for account services only and will no longer offer the non-toll-mode declaration option for carpoolers. Peach Pass Customers who carpool along the I-85 Express and I-85 Extension Express Lanes will need to download the new Peach Pass Verify Mobile App from the Apple Store and/or Google Play Store to claim free toll benefits. Starting December 2nd, Peach Pass Verify will be the only way for Peach Pass Customers to claim carpool benefits.
FAQ
Will I be able to access my account during the upgrade period?
You will not be able to access your account during the upgrade period or contact the Peach Pass Customer Service Center.
Why am I unable to access my account?
Before we launch the new MyPeachPass.com site and Peach Pass GO! mobile app, there will be some down time. You will not be able to access your account on MyPeachPass.com or the mobile app from close-of-business December 12th through close-of-business December 16th. During this time, we will be conducting data migration and transitioning to the new system. Additionally, during this period customer service will be unavailable.
NOTE: The Express Toll Lanes will be open during this time and any trip transactions accrued will be charged to your account. Customers should also log into their accounts prior to December 11th to ensure they have adequate funds on their account to cover transactions during this period.
What are the improvements to the new system?
Soon it will be easier than ever to get the most out of your Peach Pass account. For your convenience, we’re updating and upgrading the MyPeachpass.com website and the Peach Pass GO! mobile app. Whether you’re online or on the road, keeping you moving is what we do best.
Upgraded Website features:
- Easier navigation
- Simplified and more responsive design
- More intuitive Account Management features
- Improved Quick Pay and Violation Management features
- Enhanced Chat features
- Improved Help & Support
- Greater accessibility/certified ADA 508 compliant
Updated Mobile App features:
- Enhanced Help & Support
- New Biometric Sign-In options
- New Violation Payment Feature
- New Chat feature
- New Dark Mode
Improved Customer Service:
- Industry-leading data security and compliance standards
- 85% of customer interactions completed using a single screen
- Most customer inquiries resolved on first contact
How do I access the new website and mobile app?
Starting the week of December 17th, Peach Pass customers must go to MyPeachPass.com or download the new Peach Pass GO! mobile app. Once you log in, you can access all the new features, view recent transactions and make payments.
Remember, if you are an app user, you must download the new Peach Pass GO! mobile app from the Apple App Store (iPhone) or Google Play Store (Android) and enter your email and password to maintain access to your account from the app.
Steps on how to access your account:
- Visit MyPeachPass.com
- Go to the account login page
- Enter your email address and password to log in
OR
- Download the new Peach Pass GO! mobile app from the Apple or Google Play Store
- Open the new app
- Enter your email address and password to log in
NOTE: The existing Peach Pass GO! mobile app will be disabled on and after December 12th, 2024.
Can I keep using the current Peach Pass GO! mobile app?
Starting the week of December 17th , you must download the new Peach Pass GO! mobile app from the Apple App Store (iPhone) or Google Play Store (Android). The current Peach Pass GO! mobile app will no longer provide access to your account after this time. We recommend deleting the current Peach Pass GO! mobile app from your phone once you download the new Peach Pass GO! mobile app.
Will I be able to see my transaction history in the new system?
Once you log in to the new MyPeachPass.com or Peach Pass GO! mobile app, you will be able to view all past trips and transactions, including those during the upgrade period from close-of-business December 12th thru December 16th. Trips occurring during the upgrade and migration window will still be calculated and posted with minimal delay.
Can I ride the toll lanes for free during the upgrade period?
The Express Toll Lanes will be open during this time and any trip transactions accrued will be charged to your account. Trips occurring during the upgrade and migration window will still be calculated and posted with minimal delay.
NOTE: Tolls will still be charged, so SRTA encourages all customers to ensure their account has adequate funds to cover any trip transactions during this transition period.