The New Peach Pass GO! Mobile App & MyPeachpass.com Now Available!

Peach Pass has launched the new and improved MyPeachPass.com website and Peach Pass GO! mobile app. The upgraded Peach Pass experience begins with enhanced digital tools, modernized functions, and simpler account management. The new systems make it easier than ever for customers to access their Peach Pass information and drive in Georgia’s Express Lanes.

Upgraded Peach Pass GO! mobile app features include:

Intuitive Peach Pass account management
Enhanced chat and support features
Easy-to-use payment and violation management solutions
Automated verification of qualified Alternative Fuel Vehicles and motorcycle vehicles with a simpler registration process
Enabling customers to opt in to use their phone’s biometric login features, such as Apple’s facial recognition

Important Mobile App Changes Customers Should Know

The new, upgraded Peach Pass Go! mobile app is a full app replacement and not an upgrade to the existing Peach Pass Go! 2.0 mobile app. Customers must download the new Peach Pass Go! mobile app to manage their account on the go!
The new Peach Pass Go! mobile app under our upgraded system offers account services only. Peach Pass Customers who carpool along the I-85 and I-85 Extension Express Lanes should download the new Peach Pass Verify mobile app from the Apple and/or Google Play stores to claim free toll carpool benefits. Customers can begin using this new, convenient way to ride toll-free on the I-85 Express Lanes for vehicles with three or more passengers.
Peach Pass Verify does not apply to Peach Pass customers with registered Alternative Fuel Vehicles (AFVs) or motorcycles, which require a different method to qualify to ride toll-free in the I-85 and I-85 Extension Express Lanes.
A link to the map of real-time toll rates can be found on the Peach Pass Go! mobile app Help & Support section of the menu at the top right of the screen.

Peach Pass will continue to make enhancements to the new Peach Pass GO! mobile app over time.

The new MyPeachPass.com website will offer many of the same improved functions as the new app in a mobile-device-friendly format.

Upgraded Website features:

Easier navigation
Simplified and more responsive design
More intuitive Account Management features
Improved Quick Pay and Violation Management features
Enhanced Chat features
Improved Help & Support
Greater accessibility/certified ADA 508 compliant

These upgrades reflect the Peach Pass commitment to innovation and putting customers first in everything we do. We’ve even upgraded our interaction with our customers.

Improved Customer Service:

Industry-leading data security and compliance standards
85% of customer interactions completed using a single screen
Most customer inquiries resolved on first contact

What to Know Before You Access Your Account

Account usernames and passwords will be transferred, and customers can continue to use their existing login credentials, including their existing Peach Pass PIN.
If a customer has multiple accounts, separate emails must be created for each account.
New customers are required to provide a valid email address to open accounts.
A debit card or credit card must be on file to set up automatic account replenishment; a bank account may not be used.
To reduce the number of automatic replenishments and credit card rebills, automatic replenishment amounts will be calculated dynamically based on the monthly average tolls paid. Customers may opt out of this feature, if desired.
Manual, one-time online payments (clicking “make a payment” versus automatic replenishments) will only be allowed for accounts when the payment amount is sufficient to bring the account back into good standing and fund the account to the replenishment amount (this is typically $20) – or when the payment will result in an available balance over the replenishment amount.

Let’s Get Started: Here’s How to Access Your Account:

Visit MyPeachPass.com
Go to the account login page
Enter your email address and password* to log in

Download the new Peach Pass GO! mobile app from the Apple or Google Play Store
Remember: Customers need to uninstall Peach Pass GO! 2.0 and install the new Peach Pass GO! app to access account management from their mobile device.
Open the new app
Enter your email address and password* to log in

*Note: If your password does not meet the 8-12 character requirement, please update your password to meet the new requirement. Click here to update your password.

What Customers Can Expect- Billing Notifications

Now that the new system is available, customers can expect billing notifications to resume and invoices to include charges from the preceding billing period(s). Toll transactions posting to Peach Pass accounts may be delayed for an additional one to two weeks. Toll violation notices will also resume and toll violations that occurred between Sept. 1, 2024, and Jan. 30, 2025, will begin being processed in February.

FAQ

Is there a new Peach Pass GO! mobile app?

Yes, download the Peach Pass GO! mobile app today! The Peach Pass GO! mobile app helps you to manage your Peach Pass account with a few simple swipes. Peach Pass GO! is available for FREE in the Apple iTunes and Google Play stores. The new, upgraded Peach Pass Go! Mobile App is a full app replacement and not an upgrade to the Peach Pass Go! 2.0 Mobile App. Customers must download the new Peach Pass Go! Mobile App to manage their account on the go! Click here to learn more.

In the Peach Pass GO! mobile app, how do I save my email and password?

The Peach Pass GO! mobile app only has the autofill function enabled through the biometrics feature. If you opt to not use this feature, you will need to sign in with your email and password.

In the Peach Pass GO! mobile app, can I use biometrics (Facial ID/Fingerprint)?

Yes, after you enter your email and password to log in to the Peach Pass GO! mobile app, turn on “Biometrics Recognition” in 3 easy steps:

Click “My Account”
Click “Account Preferences”
Scroll down and turn on “Biometrics Recognition” and Save.

When you log in the next time, click the Biometrics Recognition icon for Apple or Android as shown below to log in and save this feature.

What if I have trouble using the biometric (Facial ID/Fingerprint) feature?

If you receive the message “Biometrics authentication not supported”, please see the troubleshooting instructions below.

For Apple iOS, if FaceID still doesn’t work, go to iPhone settings, Apps, Peach Pass Go!, and ensure that FaceID is On.
For Android, if biometrics still does not work, go to settings > security & privacy >Biometrics to enable/disable.

How can I update or change the credit card on my account?

After you log in to your My Peach Pass account or the Peach Pass GO! mobile app, select “Manage Payment Method” and click ”Edit” to update the credit card on your account. To change your credit card, click “Remove” and confirm your selection. To add a new payment method, click “Add Payment Method” and enter your new credit card information.

Will I be able to see my transaction history in the new system?

Why don’t the customer satisfaction surveys for chat and phone call interactions reflect the name of the agent that is interacting with me?

The customer satisfaction survey will only refer to the “customer service representative” and not the agent interacted with by name. Please note that feedback on customer service interaction is still collected and reviewed. Your feedback is important to us! Thank you for taking the time to share it with us.

How can I see SMS documents/notifications under the “Documents” page on the Peach Pass GO! mobile app?

SMS documents/notifications can be viewed in the Peach Pass GO! mobile app with all other documents/notifications when selecting “view all”. Alternatively, you can view documents/notifications and use all filters when viewing your account on mypeachpass.com instead.

Where can I find my annual statement for my Peach Pass account on the new My Peach Pass website or the Peach Pass GO! mobile app?

The Annual Statements are not currently available for Peach Pass accounts. Customers may generate a custom statement or access monthly statements with the same information from their account on mypeachpass.com. Please note when this statement is generated, the date displayed on the statement is the date the trip occurred on the associated Express Lanes and not the date it was posted to your account.

What time zone does my transaction date/time display when I submit an inquiry from the “Account Activities” page on the Peach Pass GO! mobile app?

The date/time logged is shown in Eastern Time, even if the inquiry was submitted in another time zone.

Where do I find real-time toll rates in the Peach Pass GO! mobile app?

Rates can be found online here (link to https://peachpass.com/real-time-toll-rates/). Additionally, customers can access real time toll rates through a link in the mobile app. Please sign into your Peach Pass account on the Peach Pass GO! mobile app and select the navigation menu in the top right corner of the screen. A link to https://peachpass.com/real-time-toll-rates/ will be available for real time toll rates in the dropdown menu that appears. Upgrades are coming.