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What are Toll Violations?
Users of the Georgia Express Lanes are subject to all applicable traffic laws of the State of Georgia, as well as the rules and regulations of the Georgia Department of Transportation. Toll violations occur when users of the lanes do not comply with the rules governing use of the toll facilities. For each toll violation, vehicle owners are responsible for the unpaid tolls and administrative fees as defined in the SRTA customer agreement. See the customer agreement for a list of toll violations.
Examples of Toll Violations
- Using a Georgia Express Lane without a valid Peach Pass transponder
- Entering or exiting a Georgia Express Lane improperly by crossing the double white lines
- Using a Georgia Express Lane with an unregistered vehicle. All vehicles, even toll exempt vehicles, must be registered for a Peach Pass account with transponders placed on the windshields (motorcycle transponders can be placed on lights) before using the lanes
- Using a Georgia Express Lane when there are insufficient funds in your account
- Adjusting the toll mode listed on a Peach Pass account to reflect more than three occupants and then driving in the lanes with less than three occupants (applies to I-85 Express Lanes only)
- Accessing a Georgia Express Lane in a vehicle other than one included in your Peach Pass account
- Using a deactivated Peach Pass
Avoiding Toll Violations
- Register for a Peach Pass account
- Follow the mounting instructions for the Peach Pass once your account has been established
- Sign up for online access at www.mypeachpass.com to keep track of transactions, balances and account status
- Update your account to reflect any changes in vehicles, credit or debit cards, license plates, account holder names, addresses and contact information. Most violations occur when users do not update their accounts when getting new credit or debit cards or new license plates
- Check your account regularly at www.mypeachpass.com to confirm transactions or account status
- Pay attention to Peach Pass email alerts or written notifications regarding your account
- Call the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277) with questions about violations or account issues
FAQ
When a Peach Pass is not detected by electronic readers on the Georgia Express Lanes, violation enforcement cameras take a time-stamped image of the license plate. Once the image has been taken, the SRTA system cross-checks the plate number against the license plates identified within your account. If no match is found, a violation is processed and sent to the registered vehicle owner.
Pursuant to O.C.G.A. §32-10-64 (c)(1), there is a $25 administrative fee per violation occurrence, plus the toll that was not paid. If the toll and administrative fee is not paid, and the matter is brought before the Office of State Administrative Hearings, then the registered owner may be subject to a civil penalty of an additional $70 per violation per O.C.G.A. §32-10-64 (c)(1).
Failure to pay the proper toll on a toll facility is a violation of O.C.G.A. § 32-10-64 (c)(1). In such event, the registered owner of the vehicle is liable to make prompt payment to the State Road and Tollway Authority (SRTA) for the proper toll and an administrative fee of $25 per violation to recover the cost of collecting the toll.
Failure to make payment of the proper toll and the administrative fee, per violation, will result in SRTA referring the matter to a collections agency and/or Georgia’s Attorney General, who will move to obtain an Order against the registered owner of the vehicle from the Georgia Office of State Administrative Hearings (OSAH).
If OSAH determines that violations of O.C.G.A. § 32-10-64 (c)(1) occurred, OSAH will issue an Order against the owner who will be liable for the tolls and administrative fees as set forth above but also an additional civil penalty of up to $70 per violation.
The vehicle registration will be suspended if payment of all tolls, administrative fees, and civil penalties are not received by SRTA within 30 days following the judge by OSAH. SRTA may also assign unpaid debt to collection agencies.
If you receive a letter labeled “Final Demand,” this means that, if you do not pay the total amount due by the deadline set forth in the notice, then SRTA will refer this matter to the Georgia Office of State Administrative Hearings. You can pay the amount owed on the Final Demand Notice here or by mail as stated in the notice. Please contact the SRTA representative listed on the Final Demand notice to handle this matter immediately by calling 1-855-687-7782.
Yes, the registered owner of the vehicle is responsible for any toll violation issued.
Yes, you are responsible for paying for the toll and administrative fees. If you receive a violation notice as a Peach Pass customer, please check to make sure your credit card or debit card is updated on your Peach Pass account here or by calling 1-855-PCH-PASS (724-7277) to ensure you have a positive account balance. If you have a negative Peach Pass account balance, you may receive additional violations and penalties as applicable.
Please call the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277). SRTA will investigate. If the plate number was entered incorrectly, the violation will be dismissed.